We want the right item on your bench, not a return in the mail. This Refund & Returns Policy explains when you can return a product to Prime Research Goodies, how to do it, and how refunds work. If anything is unclear, email support@primeresearchgoodies.store before you ship anything back and we’ll walk you through it.
1. Our 30-day promise
You may request a return within 30 days of the delivery date for most products that are unused, unopened and in their original packaging and resalable condition. We stand behind what we sell: if an item is defective, damaged on arrival, or not what you ordered, we make it right at our cost — no restocking fee and return shipping on us.
2. Items that cannot be returned
For health, safety and hygiene reasons, certain items are non-returnable once opened or once their seal is broken: gloves and other PPE, safety eyewear, wipes and cleaning solutions, labels, and other single-use consumables. Custom, cut-to-order and bulk or palletised orders are also non-returnable unless they arrive defective or incorrect. If a sealed, unopened consumable is still within 30 days, it may be returned under the standard policy.
3. How to start a return
Email support@primeresearchgoodies.store with your order number and the item you’d like to return, and tell us whether it’s a change-of-mind return or a problem with the product. We’ll reply with a return authorisation and the correct return address. Please don’t ship anything back before you have that authorisation — unauthorised returns can be delayed or lost.
4. Return shipping
If the return is because of our error — a defective, damaged or incorrect item — we cover return shipping and send a prepaid label. For a change-of-mind return of an eligible item, you cover return shipping, and we recommend a tracked, insured method because we can only refund what we receive back in resalable condition.
5. Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method, typically within 3–5 business days of that email; how quickly it appears on your statement depends on your bank or card issuer. Original shipping charges are non-refundable except where the return is due to our error, in which case we refund them too.
6. Exchanges
The fastest way to swap for a different size or item is to return the original under this policy and place a new order. If you need help matching a replacement, email us and we’ll make sure the exchange is the right fit before it ships.
7. Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo and your order number. We’ll ship the correct item or a replacement promptly and arrange return of the incorrect one at our expense.
8. Questions
This policy is part of our Terms of Service. For any question about a return or refund, contact Prime Research LLC at support@primeresearchgoodies.store, 133 E De La Guerra St #14, Santa Barbara, CA 93101.
Last updated: September 7, 2026.