Answers to the questions we get most. If yours isn’t here, email support@primeresearchgoodies.store and we’ll help.
Are your products for professional use?
Yes. Everything we sell is intended for professional laboratory, workshop, and industrial use by purchasers 18 or older. Descriptions include the material and tolerance information you need to confirm a product is right for your application.
When will my order ship?
Orders placed before 2:00 PM Pacific on a business day ship the same day from California. Later orders, and weekend or holiday orders, ship the next business day. You’ll get a tracking email as soon as the label is created.
How much is shipping?
Shipping is calculated at checkout from the live carrier rate for your cart’s weight, size and destination — we don’t pad a flat fee. Two-day and overnight options appear where the carrier serves your ZIP. Recurring and palletised orders are quoted directly.
Which carriers do you use?
USPS, UPS and FedEx, chosen by weight, destination and the speed you select. Fragile glassware is double-boxed with moulded pulp or foam; heavy items may route ground-only.
Do you ship internationally?
Not at this time. We ship within the United States, including Alaska, Hawaii and US territories, where transit time and cost vary.
What’s your return policy?
Most unused, unopened items can be returned within 30 days. Opened consumables and PPE are non-returnable for hygiene reasons. Defective, damaged or incorrect items are always made right at our cost. See our Refund & Returns Policy for the details.
How do I start a return?
Email us with your order number and the item, and we’ll send a return authorisation and address. Please wait for that authorisation before shipping anything back.
When will I get my refund?
Approved refunds go to your original payment method within 3–5 business days of us receiving and inspecting the return. How fast it shows depends on your bank or card issuer.
Can I set up a recurring or bulk order?
Yes. If you go through consumables predictably, email us the SKUs and cadence and we’ll set a standing order and a bulk price instead of you re-ordering by hand.
Is a product compatible with my solvent or process?
Ask us before you buy. We keep material specs on hand for everything we stock and would rather answer a fit question up front than process a return.
How do I track my order?
Every order ships with tracking; the carrier and number are in your shipment email. If tracking hasn’t updated within 48 hours, contact us and we’ll open a carrier trace.
How can I reach a real person?
Email support@primeresearchgoodies.store during business hours, Monday–Friday 9–5 Pacific. We reply within one business day, usually the same day.