We’re glad to help before and after a purchase. The fastest way to reach Prime Research Goodies is email — a real person on our team reads it during business hours and answers questions about product fit, material compatibility, order status and bulk or recurring pricing.
Reach us
Email: support@primeresearchgoodies.store
Mailing address: Prime Research LLC, 133 E De La Guerra St #14, Santa Barbara, CA 93101
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific
Response time: we reply to email within one business day, usually the same day.
Bulk, recurring and account orders
If you go through consumables predictably — labels, gloves, wipes, fasteners, bottles — email us and we’ll set up a standing order and a bulk price rather than have you re-order by hand every few weeks. Tell us the SKUs and cadence and we’ll quote it.
Product and compatibility questions
Not sure a vessel is compatible with your solvent, or whether a scale meets your readability requirement? Ask before you buy. We would rather answer a fit question up front than process a return, and we keep the material specs on hand for everything we stock.
You can also use the form below and we will route it to the right person.
Send us a message
Email support@primeresearchgoodies.store with your order number (if any) and your question. Include the product SKU or name if you’re asking about fit or compatibility, and we’ll route it to the right person and reply within one business day.